IT Service Desk Engineer

Yonderland is a leading omnichannel outdoor retailer in Europe with the strong brands A.S.Adventure and Juttu in Belgium, Bever in the Netherlands and Cotswold Outdoor, Snow+Rock and Runners Need in the UK.

Yonderland has a central IT team supporting three business units in multiple countries, headquartered in Hoboken (Antwerp).

To expand our team, we are looking for an IT service desk engineer.

Your adventure

• Managing through to resolution, incident and service request tickets from HQ, warehouse and stores. This includes, but is not limited to, detection, recording, analysis, diagnosis, and either resolution or escalation of tickets.

• Be an effective interface between users, internal support teams and 3rd service providers.

• Ensure that the appropriate escalation processes are followed in a timely manner, ensuring that high severity/priority incidents are managed according to those standards.

• Ensure that users are kept fully informed and up to date with the status of their incidents/requests. Provide effective and timely communications to the business during widespread business issues.

• Ensure that all records and documents are completed in an accurate, concise and articulate way including but not limited to incident and service request tickets.

• Assist in project related activities as required

• Assists users in making more effective use of desktop systems, products and services enabling them to increase their business value

• Assist with on-site activities, reactive when issues arise, but also for opening of new stores, & yearly visits in our stores (BE/LU/FR).

• You are a Dutch speaker with a good knowledge of French.
• You have at least a first experience in a similar position.
• You are a team player and you are customer focused.

• A versatile position with pronounced responsibility and variety in a strongly growing and innovative market leader, operating internationally with headquarters in Hoboken (Antwerp) and offices in the Netherlands and the UK.
• The IT organisation is a driving force to support the strong growth and you will help shape it.
•  An open corporate culture where you can be yourself.
• You can count on a competitive gross monthly salary in proportion to your experience including the possibility of a company car supplemented by numerous fringe benefits such as meal vouchers, group and hospitalisation insurance, additional holidays, staff discount.
• Adventurous colleagues in an international and diverse team.
• Flexibility to combine work from home with work in the office several days a week.
• The opportunity to participate in our bootcamps (showers available) and various team events twice a week during the lunch break.

We welcome applications from everyone, regardless of age, background, gender, sexual orientation, disability, or belief. Your talent is what matters most.