IT Service Desk Engineer

Yonderland is a leading omnichannel outdoor retailer in Europe with strong brands such as A.S.Adventure and Juttu in Belgium, Bever in the Netherlands and Cotswold Outdoor, Snow+Rock and Runners Need in the UK. Yonderland has a central IT team supporting three business units in multiple countries, headquartered in Hoboken (Antwerp).

To expand our team, we are looking for an IT service desk engineer.

Your adventure

• Manage through incident and service request tickets, raised by HQ, warehouse and stores. This includes, but is not limited to, detection, recording, analysis, diagnosis, and either resolution or escalation of tickets.
• Be an effective interface between users, internal support teams and service providers.
• Ensure that the appropriate escalation processes are followed in a timely manner, ensuring that high severity/priority incidents are managed according to those standards.
• Ensure that users are kept fully informed and up to date with the status of their incidents/requests. Provide effective and timely communication to the business during widespread business issues.
• Ensure that all records and documents are completed in an accurate, concise and articulate way, including, but not limited to, incident and service request tickets.
• Assist in project related activities
• Assist users in making more effective use of desktop systems, products and services enabling them to increase their productivity/efficiency
• Assist with on-site activities as well as opening of new stores (BE/LU/FR)
• You will participate in a rotating on-call schedule, providing support for sales-blocking issues and critical systems one week per month.

• You are a Dutch speaker with a good knowledge of French.
• You have experience in a similar position or followed a relevant IT course/education.
• You have knowledge of Microsoft 365 environment, Intune and Entra/Azure.
• You are a team-player and you are customer focused.
• You are proactive and are eager to learn.

• The opportunity to prove yourself over 6 months, with permanent employment as the goal.
• A versatile position with pronounced responsibility and variety in a strongly growing and innovative market leader, operating internationally with headquarters in Hoboken (Antwerp) and offices in the Netherlands and the UK.
• The IT department is a driving force that will support this strong growth, and you will help shape it.
•  An open corporate culture where you can be yourself.
• You can count on a competitive gross monthly salary in proportion to your experience including the possibility of a company car supplemented by numerous fringe benefits such as meal vouchers, group and hospitalisation insurance, additional holidays and staff discount.
• Adventurous colleagues in an international and diverse team.
• ·Flexibility to combine up to 2 days a week of working from home with working in the office.
• The opportunity to participate in our bootcamps (showers available) and various team events twice a week during the lunch break.